I have a question about…

The ticket shop will go online no earlier than October.

The ticket includes the entrance to the fair on selected or all 3 days.

You can not buy more than one ticket at the same time

Please use the password forgotten function If this does not help you might not have an active ticketshop account. So you need to do a new registrstion. If you need help, please contact our Customer Service Center with all relevant details (e.g. full name,email adress, etc.) at: [email protected]

Our Customer Service Center can help you with the ticket booking system. You can contact our Customer Service per e-mail at [email protected] or on phone +49 211 90191 440.

Journalists and media partners can find all information on our trade show site in the PSI media area. Starting in October, you can complete your accreditation there.

Children are generally allowed to visit PSI, subject to legal regulations. PSI requires a liability declaration from the legal guardians for children up to and including the age of 13. You can download the liability declaration HERE. Admission is free for children up to and including 13 years old, and no online ticket is required. From 14 years old, a ticket is required with proof of age.

More information will follow

No, there is not Official PSI App

No, you do not need to print the badge. You can access the fair by scanning the QR on your online ticket on your phone

If you want to amend details on badge, please contact our Customer Service Center with all relevant details (e.g., ticket number, order number, full name, etc.) via email at: [email protected] We will then check what is possible

Our badges can sometimes find their way into your spam or junk folders, so please check there in the first instance. If you still cannot find your badge, please contact our Customer Service Center with all relevant details (e.g., ticket number, order number, full name, etc.) via email at: [email protected]

If you want to become an exhibitor, submit your request via this link or write directly at: [email protected]. A member of our Sales Team will follow this up by getting in touch with you to discuss the options available.

Exhibitors who have booked a stand can access their onboarding information via the PSI Exhibitor Portal.

Regular set-up:

Saturday 03 January 2026: 7.30 am non-stop up to

Tuesday 06 January 2026: 6.00 pm, on the stands further to 9 pm

Dismantling:

Friday 09 January 2026: 5.00 pm non-stop up to

Saturday 10 January 2026: 10.00 pm

You can find the exhibitor list of 2026 here.

If you have already signed your contract as an exhibitor, you should have already received your login details. If you need any further assistance, we will be happy to help.  Please contact our Customer Service Center via email at: [email protected]

The Exhibitor Operations Manual is available within the Exhibitor Portal. Once you login to the portal, you can then scroll down to the ‘Manual box where you will find a link to access the Exhibitor Operations Manual.

You can register your sharers via the Exhibitor Portal and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties, please contact our Customer Services team who will be happy to help.

Once you have registered your stand sharers in the Exhibitor Portal, they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.

Please reach out to your sales contact.

You can contact our standbuilder STANDout GmbH [email protected] +43 1 72720 – 6101

Please reach out to your sales contact.

We would suggest you reach out to your sales contact to discuss the options available. Or you update your profile in the Exhibitor Hub by yourself which is shown to the customers on our website

You can promote your presence at PSI using our promotional materials tool kit –including banners and logos which will be available within the Exhibitor Portal ( Online Service Center).

Your sales contact will be in touch should the event be postponed or cancelled to assist you further.

Please reach out to your sales contact

If you have already signed your contract as an exhibitor, you will be sent your login details as soon as the Exhibitor Portal is available. You can view a variety of furniture options via the Manual (german Online Service Center).

If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

Please refer to the catering information available in the Online Service Center.

If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

Unfortunately, we cannot offer meeting rooms

Exhibitors will have access to our bespoke lead-generating app – Lead Manager App. This app allows you to capture leads from the conversations you have with the simple scan of a badge – and it is included in your exhibitor package at no extra cost! You can access Lead Manager App a few weeks before the event using the login details sent to your Exhibitor Portal administrator. 

Please remember to log-in to Lead Manager App after PSI, to download all your leads.

Our Operations team will be onsite to support you via our Organisers Office, along with all official contractors whose details are listed in the exhibitor manual. In addition to this, members of our Sales and Marketing teams are on hand to offer any additional support you may need.

You can find all delivery information in the Online Service Center.

If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

You can find all information about storage in the Online Service Center.

If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

You can find all internet information in the Online Service Center under technologies

If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

You can find your way around the event using on-site signage and the printed floor plan available at the entrance.

Please contact Event Manager Isabelle Pfänder

There is a cloakroom available at each entrance. Please note that payment can only be made in cash. Approximately €3–5 depending on size and number of items.

Visa letters are generated after a successful purchase and will be sent via email within the ticket confirmation mail

The address for the navigation system is:

Messegelände Düsseldorf
Am Staad
40474 Düsseldorf

If you are arriving by taxi, please indicate the North entrance. This is the official PSI entrance for our visitors. You can reach PSI by public transport with tram line 78 towards MERKUR SPIEL-ARENA/Messe Nord (stop: Merkur Spiel-Arena/Messe Nord). This is the official PSI entrance for our visitors. Please note that PSI admission tickets are not valid for public transportation.

Visitor parking is available in parking lot P2.

Eighteen of the Trade Fair Center’s halls have ground-level access. Both of Hall 7’s upper levels and the upper levels of the Congress Centers can be reached via lift. Each hall has sanitary facilities for the disabled. There are also restaurants and bistros with ground-level access.

You can rent wheelchairs at our first aid station in the North Entrance. Ask a staff member or use one of the hall telephones located next to each entrance. However, we urge you to reserve your wheelchair in advance.

First aid Station: +49 211 4560 231

Assistance dogs (such as guide dogs, signal dogs, or service dogs for people with physical or mental impairments) are, of course, always welcome.

In all halls

At the south and north entrances

In the outdoor area in front of halls 4, 5, and 7a, including a toilet with a mobile lift between halls 4 and 5. Staff are always on hand to provide assistance if required.

No

No

We’re happy to help so you can focus on enjoying the show without worrying about which facilities are available to you. If you have questions on accessibility at Messegelände Düsseldorf, please contact [email protected] or get in touch with the PSI Customer Services team. 

Banner are downloadable from the Manual and the PSI logo will be available on our website

For PR opportunities, please contact [email protected]

For PR opportunities, please contact [email protected]

On our website at the press release