Help

To attend PSI, you must first create an account in our registration system.

1. Click on the registration link.
2. Create your personal account.
3. Verify your email address.
4. Complete your personal and company details.
5. Select your ticket type and complete your registration.
6. You will receive your confirmation and ticket by email.

Please note: The registration process is currently being updated. Additional steps may be introduced before registration opens.

Yes. Registration is required before you can book or access tickets for PSI. Visitors must create an account and complete the registration process before purchasing or managing tickets.

The ticket includes the entrance to the fair on selected or all 3 days.

You can not buy more than one ticket at the same time

Please use the password forgotten function If this does not help you might not have an active ticketshop account. So you need to do a new registrstion. If you need help, please contact our Customer Service Center with all relevant details (e.g. full name,email adress, etc.) at: service.psi@rxglobal.com

Our Customer Service Center can help you with the ticket booking system. You can contact our Customer Service per e-mail at service.psi@rxglobal.com or on phone +49 211 90191 440.

Journalists and media partners can find all information on our trade show site in the PSI media area. Starting in October, you can complete your accreditation there.

Children are generally allowed to visit PSI, subject to legal regulations. PSI requires a liability declaration from the legal guardians for children up to and including the age of 13. You can download the liability declaration HERE. Admission is free for children up to and including 13 years old, and no online ticket is required. From 14 years old, a ticket is required with proof of age.

No, there is not Official PSI App

If you want to become an exhibitor, submit your request via this link or write directly at: psi.sales@rxglobal.com. A member of our Sales Team will follow this up by getting in touch with you to discuss the options available.

Exhibitors who have booked a stand can access their onboarding information via the PSI Exhibitor Portal.

Build-up begins on Friday, 8 January 2027 at 07:00 and continues on a 24-hour basis until Monday, 11 January 2027.

Build-up Schedule

• Friday, 8 January 2027: 07:00 – 24:00

• Saturday, 9 January 2027: 00:00 – 24:00

• Sunday, 10 January 2027: 00:00 – 24:00

• Monday, 11 January 2027: 00:00 – 18:00

• Stand work permitted until 21:00 on 11 January

Dismantling Schedule

• Thursday, 14 January 2027: from approximately 17:00

• Friday, 15 January 2027: until 22:00

You can find the exhibitor list of here.

If you have already signed your contract as an exhibitor, you should have already received your login details. If you need any further assistance, we will be happy to help.  Please contact our Customer Service Center via email at: service.psi@rxglobal.com

The complete exhibitor list is available online via the PSI exhibitor directory. The directory is regularly updated and allows visitors to search for exhibitors, brands, products and services participating in PSI.

You can register your sharers via the Exhibitor Portal and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties, please contact our Customer Services team who will be happy to help.

Once you have registered your stand sharers in the Exhibitor Portal, they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.

Please reach out to your sales contact.

You can contact our standbuilder STANDout GmbH psi@standout.eu +43 1 72720 – 6101

Please reach out to your sales contact.

We would suggest you reach out to your sales contact to discuss the options available. Or you update your profile in the Exhibitor Hub by yourself which is shown to the customers on our website

You can promote your presence at PSI using our promotional materials tool kit –including banners and logos which will be available within the Exhibitor Portal ( Online Service Center).

Should PSI be postponed, cancelled or otherwise significantly affected by circumstances beyond the organiser’s control, all registered participants will be informed as soon as possible via email and through official PSI communication channels.

Any applicable policies regarding registrations, tickets, refunds or alternative arrangements will be communicated directly to affected participants in accordance with the event terms and conditions.

Please reach out to your sales contact

If you have already signed your contract as an exhibitor, you will be sent your login details as soon as the Exhibitor Portal is available. You can view a variety of furniture options via the Manual (german Online Service Center).

If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

Please refer to the catering information available in the Online Service Center.

If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

Private meeting rooms may be available during PSI. Please contact your designated PSI sales representative to discuss availability, pricing and booking options.

Yes. The Online Service Centre (OSC) will continue to be available for PSI in Cologne.

Exhibitors can use the OSC to order services such as electricity, water, furniture, internet access and additional stand services.

Access details will be sent directly by email. The OSC is expected to go live from approximately mid-August 2026.

Exhibitors will have access to our bespoke lead-generating app – Lead Manager App. This app allows you to capture leads from the conversations you have with the simple scan of a badge – and it is included in your exhibitor package at no extra cost! You can access Lead Manager App a few weeks before the event using the login details sent to your Exhibitor Portal administrator. 

Please remember to log-in to Lead Manager App after PSI, to download all your leads.

Our Operations team will be onsite to support you via our Organisers Office, along with all official contractors whose details are listed in the exhibitor manual. In addition to this, members of our Sales and Marketing teams are on hand to offer any additional support you may need.

You can find all delivery information in the Online Service Center.

If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

You can find all information about storage in the Online Service Center.

If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

Banner are downloadable from the Manual and the PSI logo will be available on our website

For all press-related enquiries, please contact: anke.boveleth@rxglobal.com

For media enquiries, interview requests and press information, please contact: anke.boveleth@rxglobal.com

PR-Agency: Edit Line Verlags- und Produktionsgesellschaft mbH, Adresse: Dekan-Laist-Straße 17, 55129 Mainz, Telefon: 06131 95836-0, Fax: 06131 95836-6, E-Mail: info@edit-line.de

On our website at the press release

You can find all internet information in the Online Service Center under technologies

If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

You can find your way around the event using on-site signage and the printed floor plan available at the entrance.

Please contact Event Manager Isabelle Pfänder

There is a cloakroom available at each entrance. Please note that payment can only be made in cash. Approximately €3–5 depending on size and number of items.